HealthServe
Problem
HealthServe is an opportunity for immigrants or non-English speakers to obtain services that they need that are not readily available to them. Services include a directory that leads users to appropriate facilities. It was designed to put minds at ease against common fears and challenges. In many cases, insurance isn't an option for some. Forty-two percent of undocumented adults in the U.S do not have health insurance, and half have no regular health care provider at all. HealthServe attempts to address some challenges that the immigrant community of America faces. It is a mobile application that HealthServe addresses various obstacles that migrant and other small communities face like language barrier, lack of legal citizenship status and/or medical insurance.
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“quote” show real problem
explain solution here how did you get to solution
Yes there are medical interpreters available - but according to a report, only a small number are employed in US hospitals. There is a larger number of immigrants, and a larger language barrier. Why mobile? Well, the majority of the population owns a smartphone. It's a tool
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label categories, what do these people represent , their status language proficiency, legal status , insurance , be clear
In this sketch I demonstrated what it would be like to have a tool like HealthServe in the same scenario. HealthServe was capable of saving both Mateo and the Hospital money. Mateo got the treatment he needed efficiently when HealthServe prevented misunderstanding between staff and him.
In this image, I have created a scenario where an ideal persona, Mateo, is working as he feels ill and is having trouble breathing. After he faints on the job, his coworkers call for help. Shortly, an ambulance arrives. In this particular ambulance, there is no one that can understand Mateo or interpret what he’s saying. Mateo does not have health insurance, he is not a legal citizen of the United States, he is panicking and he is struggling to catch his breath. The EMT staff attempts to stabilize Mateo and communicate with him, trying to understand him. As a result, EMT does not have any direct information to provide the emergency room when they arrive. Therefore, treatment and diagnosis takes longer to initiate. Mateo later finds out what was wrong with him and also finds out how big his bill was due to the fact that his time at the hospital was not covered by insurance.
Solution
Wireframes
Onboarding Flow
App Map
Demographics
Competitive Analysis
Capsule
Capsule Pharmacy mobile app; Capsule helps a user organize and access medication. It is marketed as an online pharmacy that handles medical insurance and medication by way of a mobile application.
Usability Testing
Zocdoc
Zoc Doc application; creator and date of the work; along with a very brief explanation of why it is relevant to your work. Zocdoc helps all users access a doctor according to their insurance and needs. But not specifically the needs of my user group. ZocDoc is an innovative app that pairs users with ideal doctors for their insurance. Like HealthServe, ZocDoc helps its users avoid unnecessary costs and helps direct them to the services they need.
OSCAR
Feedback and Learnings
What did you learn
what is the data and metrics
personal
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